Privacy policy

Who we are

Centline, the mobile app and this website, is run by Centline LLC, an Iowa limited liability company ("Centline", "we", "us"). For any question about this policy or your information, write to support@centline.co.

Your loads, invoices and papers

The loads you run, your invoices, the business details and carrier record you enter, the documents and photos you attach, and your settings are stored on your phone. So that your phone, Centline on your computer and a new phone all show the same thing, our server keeps them too, under your account, and each of your devices brings them up to date when it has signal. Centline tells you once, the first time, before it starts.

On our server each one is locked before it is stored, and the key that opens them is kept apart from where they are stored, so a copy of the storage alone reads nothing. They may be read only to run Centline for you: to bring them to the devices you are signed in on. A new computer or phone gets them only after you sign in on it. We never use them for advertising and never sell them.

A backup you make in the app is a file you save yourself. It is not sent to us. On iPhone you can also turn on a copy in your own iCloud Drive, made on days you use the app; it goes to your iCloud, never to us. Deleting your account in the app does not delete that copy, which is yours to delete in Files. The app's data, your documents included, can also be in your own iCloud or computer backups, so a new phone gets them back. Apple handles those under its own terms; turn on two-factor sign-in for your Apple ID to keep them yours. On Android, the app opts out of automatic backup.

When you use Send update or send an invoice packet, the text or the file goes to whichever app you pick, such as Messages or email. It does not pass through our server.

Your account

To make an account we need your email address and a password. Our sign-in provider keeps the password only in scrambled, hashed form, so nobody can read it back, including us.

If you sign in with Google, Google gives our sign-in provider your email address and the name and picture on your Google account. Sign in with Apple works the same way when it is available, and Apple lets you hide your real email address.

We use your email address to run your account: confirmation codes, sign-in links and password resets. We do not use it for advertising.

What you share, and only when you do it

A record you shared before

The app no longer makes record links. If you shared your record before, a copy stays on our server so that link works. The copy holds what was on your record then: your legal and trade name, DOT and MC numbers, authority dates, power units and drivers, street address, phone and email, equipment, the day your certificate of insurance expires, your inspection entries, and the documents you chose to include. The page shows all of it but the inspection entries.

Anyone who has the link can open that page until the link expires, after the 7, 30 or 90 days you chose. Documents open through addresses that stop working fifteen minutes after the page is opened. Your own notes never leave your phone. Deleting your account deletes the record and its files from our server.

Driving for a company

A company that adds a driver types a name for him and gets a code to read out. Our server keeps that name and the code until it is used or runs out. When the driver enters the code in his own account, the server records that he drives for that company and the four permissions the company gives him, and keeps the company's business name so his phone can show it. The company's Drivers page shows him by the name it typed, or by his email address if it typed none. The company sees nothing else about his account, and his own documents stay his.

If the company lets a driver send invoices, our server keeps the details its invoices print (its name, numbers, address, phone, email and how it gets paid) so his phone can print them, and deletes them when no driver of the company sends invoices.

Removing a driver, or the company deleting its account, ends the seat and nothing else: the driver keeps his own account.

Sending a load link

A load link shows the lane, the stage, the pickup and delivery dates, the towns of any stops between them and whether each is done, whether the bill of lading is signed, and who the link is for. It never shows money. It expires after 30 days, and you can end it sooner with Stop sharing this load on the load's page. If you choose to share your location, the link also shows where the truck is (below).

Sharing your location

Centline does not track you. Only the people you send a load link to, or your company if you drive for one, can see where your truck is, and only if you choose to share it. We never look at your location, keep a history of it, or use it for anything else.

It is off unless you turn it on, one load at a time. When you send a load link, or share with your company, Centline asks first. If you say yes, your phone sends its precise location to our server every 15 minutes from when you tap Rolling until it is delivered, even when the app is closed. Saying yes once never turns it on for the next load.

It stops by itself when you tap Delivered. It stops when you tap Park for now, and starts again only if you say yes again. You can stop it any time on Now, by ending the link, by signing out, or by turning off location for Centline in your phone's settings.

Whoever can see it sees where the truck was at the time shown, the nearest town and highway, and a map. While you are parked they see only the town. Our server keeps only the newest spot, never a trail, and deletes it when the link ends or the load is delivered.

If you drive for a company, only you can turn this on, on your own phone. Your company cannot turn it on for you. It sees your truck in its own Centline app, and its phone may get a notification that you started sharing. No link is sent.

So a phone can get these notifications, our server keeps an address for it from Apple or Google, under the account signed in on it. It is removed when you sign out or another account signs in on that phone.

Giving a load to a driver

When a company gives a load to one of its drivers, our server keeps what the driver needs to run it: the lane and the shipper's and receiver's names, the broker and its load number, the pickup and BOL numbers, the pickup and delivery days, and any stops between them with their names, places, days and numbers. An older version of the app also sent the trailer and whether it needs a tarp or is oversize. It keeps the rate and any stop-off charge only for a driver the company lets send invoices, and never the miles. When the driver taps Rolling, Picked up, a stop, or Delivered, or goes back a step, or the BOL is marked signed, that goes back to the company. An answered offer is deleted 90 days after its last day.

The papers a driver scans for the company's invoice (the signed BOL, the rate confirmation, the lumper receipt and up to three others) are kept until the company's phone has them, then deleted.

Invoices a driver sends

When a driver sends an invoice for his company, our server keeps its number, broker, load, charges and the day it went, and the packet the broker got until the company's phone has it, so the company sees what it is owed. Only the company marks it paid. It is deleted 30 days after it is paid.

Who handles it for us

These companies run parts of Centline for us, under their own privacy terms, and get only what their job needs:

• A hosting provider runs our database, sign-in and file storage.
• An email provider delivers account emails.
• A web host serves this website and forwards shared record and load links.
• Google and Apple, if you choose to sign in with them.
• Apple or Google, to turn a shared location into the name of the nearest town, to draw the map, and to deliver notifications to a phone. A notification carries a name and a load number, never money.

We do not sell, rent or trade your information, and we do not use it for advertising. We would give it to anyone else only if the law required us to.

What we never do

• No advertising, and no advertising or ad tracking code in the app.
• No analytics and no crash reporting.
• No cookies on this website, which loads nothing from anybody else.
• Our own code keeps no record of who opens a shared link. The companies that host the website and the server keep routine technical logs, such as IP addresses, for security and reliability, under their own terms.

Your phone's camera and photos

The app asks to use the camera so you can scan a bill of lading, a rate confirmation or a receipt, and to use your photos so you can attach one you have already taken. Where a photo was taken is removed before it is attached. A photo you attach is kept with your papers, as above; the rest of your photos stay on your phone.

On Android, the text reader that reads your rate confirmation on your phone sends Google anonymous counts of how it is used. The page and what it reads never leave your phone.

Reminders

If you allow notifications, your phone reminds you of the loads due that day, a load you are still deciding on, your MCS-150 filing and, if you drive for a company, the documents you keep. The reminders are set on the phone itself and nothing about them is sent to us. They never show money.

How long we keep it

What is on our server stays while your account exists, unless you remove it sooner. A load, invoice or paper you delete is kept 90 days, so each of your devices learns it is gone, then removed. Links end when they expire, and a load link sooner when you tap Stop sharing this load. A record you shared before is deleted with your account, or sooner if you ask us. A shared location is only the newest spot, deleted when the link ends or the load is delivered.

Deleting your account removes everything on our server that belongs to it. Copies in our providers' routine backups are removed on their normal schedule.

Deleting your account

In the app, go to Profile › the gear › Delete my account and confirm in the popup. On our server, that deletes your account, your loads, invoices and papers, your shared record and its files, your links, your shared loads and any shared location, and signs out every computer.

It does not reach what is on your phone; deleting the app removes that. It also cannot recall emails already delivered, text you have already sent, or files someone else has already downloaded.

If you cannot use the app, ask us to delete your account.

Age

Centline is a business tool for adults. You must be 18 or older to make an account, or older if the law where you live requires it. We do not knowingly collect information from anyone younger. If you believe someone under 18 has made an account, write to us and we will delete it.

Your choices

Wherever you live, you can ask us what we hold about you and ask us to correct or delete it. Write to support@centline.co from the address on your account, and we will answer within 30 days. You can change most of it yourself in the app, and the copy on our server follows. You never have to share your location to use Centline, and you can stop sharing it at any time.

If Centline changes hands, or this policy changes

If Centline or its business is ever sold or merged, your information would go with it, and this policy would still apply to it. If we change this policy, we will post the new version here and change the date at the top. If a change affects what leaves your phone, we will tell you in the app or by email before it takes effect.